Technical Support

Technical Support (entry level)

Over 6.300 RON NET

COMPUTERS AND NETWORKS ARE YOUR THING, AND HELPING OTHERS COMES NATURALLY TO YOU? WE HAVE AN OPPORTUNITY YOU WILL NOT WANT TO MISS!

Opportunity for growth within the company in 24 months. CCNA1 course sponsored in first 3 months and others afterward! Here is what you will do as Technical Support Specialist.

Main responsibilities...

Watch screens for alerts generated by multiple internal systems and adhere to stringent protocols to resolve any identified issues
Read emails, try to understand the issue, and if needed, redirect them to the proper team
Occasionally answering phone calls, taking messages, primarily in English, and transferring calls to the appropriate party when necessary
Manage the emergency situations following the existing procedures
Prioritizing the tasks based on the urgency

Examples of possible encountered issues..

Fiber cuts/degradation on internal or external circuits
The customers services or internal equipment are not reachable via ICMP/ssh
Packet loss due to a congestion
Hardware equipment/components failure
Increased latency on an internet route
Physical checks of equipment
Provide remote access to customers using KVMs
Check and resolve any issue with the electrical/cooling systems.

Other tasks you will do...

Improve and update the internal procedures
Offering technical support for issues that may arise within the company, tailored to the individual's level of access
Communicate and escalate issues to hierarchical superior when needed
Daily monitoring of the internal notification system and adapting to any changes that may occur

LOCATION

Bucharest, Romania

HOW TO APPLY

Send your CV
hr@voxility.com

Mention in subject
Technical Support (entry level) +6.300 RON NET/month @ Voxility

THE SUCCESSFUL CANDIDATE

YOU WOULD BE A GREAT FIT IF

It is essential to identify yourself as the person having all the following traits

Money is very important to you
You have a pleasant voice
You can easily interact with people
You have an irresistible eagerness to help others
You consider yourself a technical person
You have a solid understanding of computers and networks
You possess a good command of the English language
You are willing to spend a few nights per month in the office (and be paid double for it!)

WHAT WE OFFER

YOU WILL BE PAID

10769 RON (6300 RON net) after 3 months
+ 8% after 10 months, about 6804 net at current taxes
+10% after 17 months, about 7484 net at current taxes
At least 5% annual increases afterward subject of your good reviews / or certifications
Work performed at night or on weekends is paid significantly more in addition to your base salary

WHAT BENEFITS WE OFFER

We will sponsor (and you will be required to pass) CCNA1 in the first 3 months on the job
An organized and transparent career path within the company to become Network Engineer, Product Manager, Technical Sales Engineer etc.
Choose your own keyboard and mouse out of the very best versions that exist
Full access to technology & innovation: we run thousand of servers and one of the Internet biggest network
Young and dynamic team of professionals
Free access to building parking lot just in front of the office
Attractive location: Pipera, 30 seconds from Pipera metro station.

SOME WORK LIFE BALANCE PERKS

Private Medical Insurance
Set your own time when you work in coordination with colleagues
Ask our librarian to order any book you want from anywhere
Sponsorship for any courses you might be interested in taking (e.g. photography, cooking, design etc.)

IF IT SOUNDS INTRIGUING, TWO WORDS ABOUT VOXILITY

Voxility is a well-known international telecommunications company that offers a wide range of services and is present in over 20 data centers across Europe, America, and Asia. We are currently seeking to add new members to our team of first-level technical support.

AND AN EXTRA SOMETHING ABOUT THE ROLE

Your role as a Technical Support is to use your quick "debug" reaction skills to understand the issues that may be raised by customers or our internal systems and either solve them or redirect them to the correct team. This role does not require expertise in specific technologies because we will provide the necessary training. You will outperform if you are a quick learner and enjoy working with anything related to IT. The job is on-site, in our offices 200m away from Pipera metro station in Bucharest and it does not include "work from home". Your office will be in our monitoring room which is nearby equipment you may physically need to control. If you plan to relocate in Bucharest, this is a good opportunity because we will cover your initial expenses.

IF YOU THINK YOU ARE THE RIGHT PERSON, WE WOULD LOVE TO HEAR FROM YOU!

BUT ONLY IF YOU AGREE WITH HOW WE PROCESS YOUR PERSONAL DATA

This our Declaration of Data Processing ("Declaration").

Voxility SRL ("Voxility"), headquartered at Bd. Dimitrie Pompeiu, no. 9-9A, Building 24, Bucharest, processes your personal data ("Data"), including but not limited to your name, address, phone number, email, education, qualifications, and professional experience, for the purpose of completing the recruitment process, and may share them with other partners or service providers.

For this stage, please only provide the data that you consider relevant for the job you are applying for, without including sensitive data (e.g. racial or ethnic origin, political opinions, religious beliefs, genetic data, biometric data, data concerning health, data concerning sex life or sexual orientation).

Your data is processed for recruitment purposes, to help us decide if you are the right candidate for this job and, if necessary, for the fulfillment of legal obligations or for a legitimate interest. If we offer you a job, at that time, we will inform you about the manner and purposes in which Voxility will continue to process your Data.

If you are not selected, we will retain your Data for a maximum of 1 year, unless we identify another legal basis/purpose for processing. During this time, we may contact you with proposals for other job openings within our company. We will immediately delete your Data if you withdraw your consent by sending an email to contact@voxility.com.

We ensure the security of your Data, maintain its confidentiality, and process it in accordance with applicable law and internal procedures.

By sending your CV to HR@voxility.com, you guarantee that the Data you have provided is accurate and true, confirm that you have read and understood how Voxility processes your Data, and give your consent for us to process your Data for another year if you are not selected. You may ask any question, request certain information, access your data, delete or rectify your data, or exercise other rights by submitting a written request directly to contact@voxility.com.