Account Manager

THE SUCCESSFUL CANDIDATE

Main responsibilities...

Keep customers happy

• Act as a customer advocate within the company
• Resolve customer requests within our organization's business rules
• Manage account information and documentation
• Create custom quotes tailored to the particular requirements of customers
• Negotiate renewals to maintain customer relationships for an additional period
• Confirm orders to be accurately placed, delivered within the estimated time of arrival, and correctly invoiced
• Keep track of billing and technical cases to ensure a correct and prompt resolution
• Be available to provide assistance when the customer urgently requires attention



Increase the subscription stock

• Upsell services to our Paying Accounts
• Win back lost customers
• Convert New, Ghost, and Orphaned Accounts
• Present Voxility services professionally and effectively
• Collaborate with Business Development on shared accounts
• Collaborate with Referral Sales Partners to convert referrals
• Attend industry events to meet current and potential customers



Enhance productivity and service quality

• Support fellow Account Management team members as needed
• Contribute to team projects and initiatives
• Recommend procedural changes to improve work methods to the direct manager
• Ensure company values are upheld in all interactions, both internally and with customers
• Fulfill any additional tasks assigned by the direct superior in alignment with departmental strategies
• Offer feedback to superiors on services and products, competitors, and market trends

WHAT WE OFFER

YOU WILL BE PAID

• 13.676 RON (8.000 RON net) during probation
• 15.384 RON (9.000 RON net) starting month 4
• +12% starting month 10
• +10% starting month 25
• At least 5% annual increases afterward subject to your good reviews / or certifications
• Christmas bonus
• Work performed at night or on weekends is paid significantly more in addition to your base salary



WHAT BENEFITS WE OFFER

• Motivating benefits system
• Subsidy of EUR 500 for the purchase of your new iPhone
• Full access to technology & innovation
• Your work from home equipment includes a top laptop and ultra-wide monitor
• Opportunity to work on challenging international portfolio
• Young and dynamic team of professionals
• Attractive location: Pipera, 30 seconds from Pipera metro station



SOME WORK LIFE BALANCE PERKS

• Medical insurance with Medicover
• Hybrid work from home and office
• Gym and sports subscriptions
• Borrow any book you like from our library
• Sponsorship for any courses you might be interested in taking (e.g. photography, cooking, design etc.)



YOU WOULD BE A GREAT FIT IF

• You have exceptional command of the English language; any other international language (besides Romanian and English) represents a huge advantage
• You have at least 2-3 years in jobs which imply Customer Service/Call Center/Engineering Presales/Account Management
• You combine the passion for technology with the ability to create impactful client presentations
• You have excellent communication skills
• You are client-focused and a self-motivated go-getter
• You have organizing and planning skills



IF IT SOUNDS INTRIGUING, TWO WORDS ABOUT VOXILITY

Voxility is a well-known international telecommunications company that offers a wide range of services and is present in over 20 data centers across Europe, America, and Asia. We are currently seeking to add new members to our team of Account Management.




AND AN EXTRA SOMETHING ABOUT THE ROLE

Respond to customer requests while simultaneously boosting the subscription stock through conversion, upselling and winning back lost Accounts. You will outperform if you are a quick learner and enjoy working with anything related to Sales.




IF YOU THINK YOU ARE THE RIGHT PERSON, WE WOULD LOVE TO HEAR FROM YOU!

BUT ONLY IF YOU AGREE WITH HOW WE PROCESS YOUR PERSONAL DATA

This our Declaration of Data Processing ("Declaration").

Voxility SRL ("Voxility"), headquartered at Bd. Dimitrie Pompeiu, no. 9-9A, Building 24, Bucharest, processes your personal data ("Data"), including but not limited to your name, address, phone number, email, education, qualifications, and professional experience, for the purpose of completing the recruitment process, and may share them with other partners or service providers.

For this stage, please only provide the data that you consider relevant for the job you are applying for, without including sensitive data (e.g. racial or ethnic origin, political opinions, religious beliefs, genetic data, biometric data, data concerning health, data concerning sex life or sexual orientation).

Your data is processed for recruitment purposes, to help us decide if you are the right candidate for this job and, if necessary, for the fulfillment of legal obligations or for a legitimate interest. If we offer you a job, at that time, we will inform you about the manner and purposes in which Voxility will continue to process your Data.

If you are not selected, we will retain your Data for a maximum of 1 year, unless we identify another legal basis/purpose for processing. During this time, we may contact you with proposals for other job openings within our company. We will immediately delete your Data if you withdraw your consent by sending an email to contact@voxility.com.

We ensure the security of your Data, maintain its confidentiality, and process it in accordance with applicable law and internal procedures.

By sending your CV to HR@voxility.com, you guarantee that the Data you have provided is accurate and true, confirm that you have read and understood how Voxility processes your Data, and give your consent for us to process your Data for another year if you are not selected. You may ask any question, request certain information, access your data, delete or rectify your data, or exercise other rights by submitting a written request directly to contact@voxility.com.